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Computer outage grounds United travelers
Reports of systemwide computer problems at United Airlines causing "throngs of travelers" to be waiting impatiently at malfunctioning check-in kiosks on Friday evening. (www.nbcchicago.com) Mais...Sort type: [Top] [Newest]
ok so i'm traveling on united in a couple weeks was this solved already or is it going to be a problem for the future too ?
If you made the reservations in 1968 and just got there I can see why they never heard of you... The agents probably hadn't been born yet in 1968!
@astrojet120 -- I think your 1968 complaint is with your travel agent, not United Airlines.
I manage a restaurant in O'Hare and was SWAMPED with the tons of people bumped from last night! Wish I would have known but that's more my other manager's problem than United's ... Oh well... Next!
While a lot do, not everybody has FB yet or a mobile device to get those updates. They need to be personally talking to the ones standing in line. United ran a TV commercial a year or so back that showed a group of their own exce's frustrated when the boss didn't show up for a meeting and wondering what was going on. He came in about 10 minutes late and used their frustration as an example of how PAX felt not knowing what was going on. Apparently that's all it was, PR.
I would think United would want to keep their customers happy by making sure the hotel reservations are kept don't you. we don't use travel agents for
this very reason.