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American Airlines flight attendants' argument causes 4-hour delay at JFK
An American Airlines flight departing from New York's JFK Internatioanl Airport was delayed nearly four hours Wednesday after two flight attendants got into a verbal altercation, forcing the pilots to return the plane to the gate. (overheadbin.nbcnews.com) Mais...Sort type: [Top] [Newest]
It is in any profession/job. I had the misfortune of dealing with a girl who obviously did not like her job at WalMart in the pharmacy and she was just the cashier and when she got huffy with me over a minor question I asked about a medication; I said plainly and calmly - "If you don't want to be here, then quit now and brighten everyone's mood." Then I called for the manager right there in front of her and he and I had a nice little chat right there in the pharmacy and I was apologized too. Well, the story goes on but to make it short, the girl no longer works there; apparently she pissed off too many people. Granted; this is not completely relevant to this story but in the same category - Customer Service ;-)
Two tier solutions . Put both on ground duty . And make them share one-room apartment !!
Is this a new method to delay a flight?
There's really nothing shocking to me about this. A professional attitude is something you're "paid" to have, not something you're born with. They're simply being forced to act civil and cordial because it's their job, not because they want to. But we're all human...you take two people, forced to work with each other from anywhere between one to five days straight on a small metal tube that sees them dealing with hundreds of other individual attitudes (pax, pilots, gate agents, cabin service, caterers) that they have to maintain professionalism with, good or bad, and eventually they're true human selves is bound to come out...and it always does.
Every f/a at every airline struggles with the same thing...maintaining that "thick skin", keeping that personal "no-fly list" that EVERY f/a has up-to-date, trying to find some personal space on a airplane that (unless it's a widebody) has none, not letting the stress of job/financial uncertainty weigh you down, etc. Conflicts among crewmembers ALWAYS arise, but they're usually kept in the galley (or over the interphone if it's with the pilots). My opinion...these two just had enough of each other, and at that point, raw humanity comes raging out. It's unfortunate that they have to face the consequences for it, but it is what it is.
Every f/a at every airline struggles with the same thing...maintaining that "thick skin", keeping that personal "no-fly list" that EVERY f/a has up-to-date, trying to find some personal space on a airplane that (unless it's a widebody) has none, not letting the stress of job/financial uncertainty weigh you down, etc. Conflicts among crewmembers ALWAYS arise, but they're usually kept in the galley (or over the interphone if it's with the pilots). My opinion...these two just had enough of each other, and at that point, raw humanity comes raging out. It's unfortunate that they have to face the consequences for it, but it is what it is.
No difference in ANY other service industry. I retired from emergency and critical care (a veterinarian) - and things certainly could get 'hot and heavy' -- but I NEVER let those things spill out into the public area. And NEVER to the point that it backed up the waiting room for hours.
I just don't believe professionalism is something one does for money, its a matter of personal pride and conduct.
I just don't believe professionalism is something one does for money, its a matter of personal pride and conduct.
Over the years I have had to fire several employees for letting their temper get away in front of customers. That was basically an automatic dismissal. Any internal disagreements are to be taken up in privated or with manager. End of story. End of job.
You and me both. You know, people can say what they want about WalMart, but that CUSTOMER SERVICE and SMILEY FACE is part of their corporate culture. Disagreements and Employee griping go to the back room, out of sight and hearing to the customer. Those that don't just mysteriously disappear.
I have to admire the way they can take pretty low paid employess and get the customer service thing across to them.