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Southwest Airlines Vowed Not to Overbook Flights. What It's Doing Now Is Far Worse
The company's policies provide a vital lesson about how not to treat your customers if you want to hold on to them. Airlines are struggling to stay afloat, even as air travel soars. They're doing whatever they can to maximize revenue with every flight. Many are going to one of the oldest tricks in the book: Overbooking flights. It's a gamble that generally pays off. But when it doesn't, Southwest Airlines upholds its title as America's least reliable airline while also… (www.msn.com) Mais...Sort type: [Top] [Newest]
What's far worse on Southwest is that gullible customers like me have paid for Business Select in order to get A1-A15 in the Southwest boarding line. What those customers don't realize is that A1-A15 passengers often see scores of (Wanna Get Away?) passengers pre-boarding ahead of them.
Business passengers pay full freight and can deduct it from their taxes and/or their employer pays for the flight so of course their fare is 100% refundable or there is no fee for changing flights.
These passengers are the lifeblood of the industry so the airlines will continue to accommodate them and be willing to risk losing the once or twice a year vacation traveller.
Note that on the vacation charters there are very few no shows and never are they overbooked.
These passengers are the lifeblood of the industry so the airlines will continue to accommodate them and be willing to risk losing the once or twice a year vacation traveller.
Note that on the vacation charters there are very few no shows and never are they overbooked.
Consider the source. MSN hates anything American, including businesses.
Actually YOU are a true hater as well as an ignorant supporter of TRE45ON.
I'm not sure how you came to think I am a Democrat, but I am not a member of any party.
Garbage journalism, and ill-researched.
According to Airfleets, WN has 435 active 700s, and 285 active 800s/Max8s. At 40% of the fleet, the 175-seaters can scarcely be called "standard." As a WN regular, I've seen 800s subbed in for 700s several times, but never the other way round.
As for reliability, based on Brett Snyder's recent Cranky Flier posts, they're near the top on completion percentage, though well below the other carriers on A14 arrivals. Those statistics are somewhat interdependent.
According to Airfleets, WN has 435 active 700s, and 285 active 800s/Max8s. At 40% of the fleet, the 175-seaters can scarcely be called "standard." As a WN regular, I've seen 800s subbed in for 700s several times, but never the other way round.
As for reliability, based on Brett Snyder's recent Cranky Flier posts, they're near the top on completion percentage, though well below the other carriers on A14 arrivals. Those statistics are somewhat interdependent.
But I do agree that if you get bumped, you should be compensated. I find it hard to believe this isn't happening already.