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Delta CEO makes it clear: No voice calls on our flights

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Delta Air Lines CEO Richard Anderson wants to be clear: His airline will not allow in-flight voice calls even if regulators allow it. ( Mais...

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Jim Quinn 4
Interesting comments here. When I used to fly four segments a week, every week, I carried ear plugs in my carry-on for the crying babies for they can't help it. I shudder to think about flying with someone hollering into a cell phone over the inflight noise level. Rowdy kids? I agree with the noisy kid below-deck storage compartment, but add room for their parents, too. What about a simple phone booth or two near the lavatories, if inflight calls are permitted? Really soundproofed, with a card reader? Personally, though, I'm with the total ban on cellular calls in flight....
Ric Wernicke 1
Thai tried the phone booth in the nineties on their 74 Jumbos. It was a stinking mess. The unwashed from the Indian subcontinent would go in and squat. FA's hated cleaning the carpet.
Alex Smith 1
Well I don't think you'll necessarily have that problem in the United States...
PhotoFinish 4
"frequent fliers believe voice calls in the cabin would be a disruption to the travel experience"

In other words, losing high-revenue passengers does not make it economically feasible to collect the measily few dollars available in providing expensive voice calls in flight (that will end up disproportionately adversely affecting other passengers and crew).
PhotoFinish 6
Bit it's entirely an airline policy matter. Regulators have no business regulating cell phone manners.
PaulN2719 6
I would definitely choose an airline that bans in-flight cell phone calls over one that allows it. Especially on a long flight ie ORD-SEA or BOS-SFO.
BC Hadley 5
With obnoxious fellow passengers, SEA-PDX is also a long flight.
bees31ballard 3
Thank You Delta. I would freak out on a flight if someone talked their business the whole time in my ear. Hopefully this stance will prevent fights and arguments in the future, which surely would have happened in a wild, wild west cell phone free for all aluminum tube..
CloudSurfer89 3
Remember those phones they used to have on the back of seats? Make the calls expensive (either tack it on the carrier rate plan or somehow let the airlines charge for it) and it wouldn't be such an issue. Heck they'd probably like the additional revenue. If I REALLY need to reach someone to tell them to pick me up at the airport I'll pay a few dollars a minute and be on for 2 minutes. On the other hand, if I want to call my friend to chat about the weather I'll wait and sit quietly in my seat. That or create a quiet "phone booth" on the plane. I am however against anyone talking on their cell phone, at a normal minute rate, in their seats. That would not be pleasant.

For now, I like that Delta has made this decision.
sparkie624 2
LOL. O remember working on those things... I remember when they did the original installs. Lots of problems with the Handsets. Those were/are not secure lines either.
Michael Laue 0
don't you have a smart phone to send this "someone" a message? Phone calls are so 70's ^^
Ric Wernicke 5
When you buy a ticket you have the right to occupy a seat and common areas for a period of time. You are subject to the rules of the seller and government. You also have common law rights as old as the Magna Charta entitling you to quiet enjoyment of your property. It is a criminal offense to create a nuisance that annoys you interfering with your rights.

Common sense tells us not to infringe on the rights of others, and common law allows remedies for those who trespass.

Delta has made a decision that allows it to control the terms of carriage. They are merely restating what we all know is our right.
PhotoFinish 0
That's the fanciest elaboration of most people's argument against cell phone talkers.

But like all the others, the same argument can be used against conversation of any kind, and even the in-flight movie, or the flight attendant waking you to ask what you'd like for dinner.

At some point it all just comes down to manners. Luckily voice communication is being superseded by other forms of communication. Such as email or text, which are either potentially more expressive or quicker, respectively.

It may be that phone call service may begin in the first class suites, where partitions and separation can make it less likely that one person's conversation will infringe on someone else's restful existence. The well heeled are also more likely to be willing to pay the high cost of providing the service.

Too bad many of the rest of us will have limited opportunities to male a call mid-flight (if necessary) as some airlines seem inclined not to offer the ability to make voice calls (at least at first).

Internet access and ability to send texts will have greater priority for most people. Now that these newer means of communication ate available, we can more easily imagine alight without any need for a voice call, without hindering out ability to stay connected with the world, our family, our friends and our job.
preacher1 2
As far as the conversations infringing on another person or being able to be heard, a partition may separate 1st class from coach but it does not separate 1st from 1st. People are inconsiderate, regardless of the class they fly.

We really seem to be on opposite sides of this thing, so rather than argue, I will just agree to disagree and we'll let the market handle it. LOL
PhotoFinish 1
I meant the new first class suites where each seat is partitioned, which helps to muffle background noise.

Also, airlines can lend /sell/ require noise cancelling headphones with microphone to avoid the unnecessary screaming into the phone and unnecessary bothering of other passengers.

[This poster has been suspended.]

PhotoFinish 1
Well said.
Kenneth Schmidt 2
As said before, there is an easy solution. Move the divider away from the Lavatories six or so rows, seal it off from the rest of the cabin, and charge extra for cell phone users. Rest of the aircraft is a quiet zone. Extra revenue for airlines, proper quiet for the rest of us.

[This poster has been suspended.]

Unfortunately flying is an extremely attractive option for mothers with very young children when weighing up the 8 or more hours needed in a car to travel any significant distance, when by plane they could be there in an hour or two of air conditioned comfort:)
ToddBaldwin3 1
Then there are those of us who are stationed overseas, for which flying is the only option, unless you want to grant us the extra leave to steam across the ocean.
preacher1 1
In 1957, it was 9 days going over to Germany via NY across the North Atlantic. Nowadays, depending on the point, flying is about that many hours.
sparkie624 1
Fantastic... glad to hear this... Thank you Mr. Anderson.
I give him credit for taking a stance. People can then choose witch airline they want to subject themselves to. I am not fond of ATL so my Delta expierece is fairly limited. Lol
preacher1 1
1st shot over the bow folks
Thomas Cain 1
How long this decision stands, relies on 2 things. Whether his main competitors follow suit or go the other way and allow cell phone use. If the latter, then it's going to depend on how many want it. If it's more than those that don't, then I think Delta will change it's tune, or risk losing to many customers to their competitors. Mostly Business travelers.
David Bartel 1
I can see it now...the back up to the Lav on a long fight will go from 2 or 3 to 12 rows with all the "Gabbing Campers".
Ric Wernicke 2
Don't you know it.

"Smartphones, changing the way we poop since 2010."

-Jimmy Kimmel
PhotoFinish 1
Lav and phone booth should be entirely separate. No one (sane) wants to be in the lav any longer than necessary. The smell of blue stuff (especially after it's mixed with a god bit 'o brown stuff) ain't so purty.
Cameron Mitchell 0
People already have conversations with eachother on the plane. What's the difference?
sparkie624 1
A lot of difference... Would be similar to talking on the phone in a movie theater... I know it is not the same thing, but you are sitting right next to a person talking about who knows what about or who cares and just want the idiot to shut up... It is rude and annoying.
PhotoFinish 0
So not the same thing. Some people answer cell phones in the theatre or carry on conversations with companions during the movies/shows (which is absolutely ridiculous).

But as soon as all in-flight conversations with fellow passengers are outlawed, then it would make sense to also ban cell phone calls. But as long as any talking is allowed, there isn't much difference between talking on a cell phone or talking with travel companions next to you (or with seat assignment fees, increasingly further away, maybe across an aisle or a couple rows away).

I don't think we're ready to ban all talking on all planes at all times. No reason to treat phone conversations differently.
Jake Wythe 0
(Duplicate Squawk Submitted)

Delta CEO Joins Chorus Against In-flight Phone Calls

Delta CEO Richard Anderson came out against the use of in-flight mobile calling on Delta flights on Wednesday.

Anderson cited employee and customer opposition in a letter to Delta employees, saying “Delta will not allow cellular calls or internet-based voice communications onboard Delta or Delta Connection flights.” He added that the airline would allow “text, email and other silent data transmission services gate to gate” if the ban were lifted.


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