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US Airways accidentally tweets out hardcore porn image to upset customer

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The American airline created a Twitter firestorm Monday after posting a hardcore pornographic image in response to a customer. "We welcome feedback, Elle. If your travel is complete, you can detail it here for review and follow-up." But instead of including a helpful link, the airline attached a graphic photo of a naked woman with a toy plane between her legs. (my.entertainment.yahoo.com) Mais...

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zcolescott
I just simply CANNOT believe this! The horror of it all! How on Earth did someone actually get a response from US Airways Customer Service?!?
bishops90
Brian Bishop 2
That was MY first thought....
jimcander
Jim Anderson 0
It's called an accident or a mistake. Ever made one?
sparkie624
sparkie624 2
Well... Once I thought I had made a mistake, but then I found out that I was Mistaken.. :) LOL..
zcolescott
I think you're missing the sarcasm Jim...maybe re-read my comment.
jimcander
Jim Anderson 2
Yes. I did miss the sarcasm. Apologies
sparkie624
sparkie624 1
LOL.... "Someone has some splain'n to do..." as Ricky would say.
tcmarks
Tim Marks 1
'American Airlines toy planes are available at the ticket counter or thru an American Airlines agent, not suitable for children 17 years and younger, additional fees may apply".....any bets this person is no longer working at AAL?
PhotoFinish
PhotoFinish 1
http://mashable.com/2014/04/15/us-airways-social-media-person/
jimcander
Jim Anderson 1
I don't know. While the image was amazingly graphic, I sounds like it was an honest mistake. Do you fire someone for a mistake like that?
bryanswann
Bryan Swann 2
Yes, You do. Why was such a image on a server where it could have been sent in the first place? Almost al companies have policies regarding such matters and termination is the usual outcome.
jimcander
Jim Anderson 1
Did you read the article? Try that and see if you have clearer understanding as to why the image was there.
bryanswann
Bryan Swann 1
Yes I did, that's no excuse for it either.
jimcander
Jim Anderson 1
Not making an excuse. Giving you the reason it happened.
preacher1
preacher1 2
People have been fired for a heck of a lot less, but violating a company IT policy generally shows no quarter, regardless of the business, and even though it was a personal thing, I figure the policy was definitely violated. That is the sort of thing you do on your Iphone or PC, not on the company equipment. Folks are touchy about that.
PhotoFinish
PhotoFinish 2
Sounds like a completely innocent mistake. The same individual responsible for flagging inappropriate comments, rook a minute and answered a tweet, as they were already there. The point was to publicize the link for customer service. The idea was to quickly take care of 2 things at once. The rest is history.

The original tweeter in both instances was a complaining customer in one case, and an excited customer in another earlier tweet (or some other unknown person). The only link is that the same employee was responding to both tweets, one right after the other. Clearly a mistake, as the employee used the wrong link in the second instance.

Ironic really.

It's like telling the customer to go blank themself. Or subliminally, that the airline blanks its' passengers.

The whole point of the intervention was to make the employer look good. Not the exact opposite.
WALLACE24
WALLACE24 1
That takes loving your airplane to a whole new level!
canuck44
canuck44 1
This is a hell of a lot more than I have ever received from US Airways where Customer Service is an oxymoron.

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